Industrial Warehouse Drive-In Shuttle Pallet Storage Rack System Efficient Stacking Racks & Shelves

Product Description

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Customer Service Support

Frequently Asked Questions

Q What's your trading terms?

1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.

2) Lead time: Normally in 20-25 days after deposit received.

3) Sample policy: Samples are always available for each model. Samples can be ready in 7-15 days once payment is received.

4) Shipping port: Shanghai / Nanjing China.

5) Discounts: We offer a good discount for large quantities.

Q How can my goods be delivered?

1) Sea freight: We will update sea freight rates once we know the seaport where the goods will be delivered.

2) Agent designated by client: Please provide us the contact details of your shipping agent and we will arrange to deliver the items.

Q What is your service?

1) Fast response: Your inquiry related to our products or price will be replied to within 12 hours.

2) Experienced support: Well-trained and experienced staff to answer all your inquiries in fluent English.

3) OEM & ODM: We can assist with custom racking design and configuration to fit your products.

4) Technical expertise: We have highly experienced professional engineers to provide the best solutions.

Q What is the process to purchase your products?

Design drawing → Confirm drawing → Quotation → PI → Confirm PI → Arrange 30% deposit → Manufacture → Inspect → Pay balance → Shipping.

Q What's your core advantage?

1) Flexible Payment: We can support O/A 40-60 days terms.

2) Lead time: We can fast-track rush orders for expedited delivery.

3) Factory price: Factory direct sale competitive pricing.

4) Warranty: Two years warranty included. Any broken parts will be replaced and sent directly to you.

Q Do you have a minimum order quantity (MOQ) limitation?

No, there is no strict MOQ limitation. However, larger order volumes qualify for more competitive pricing. We recommend an order quantity for regular products to fit at least one 20ft container (approximately 15 tons) to optimize shipping costs.

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